At Agent Celestial, we strive to provide fast, reliable, and transparent shipping services for all home goods and electronic orders. This Shipping Policy outlines our processing, shipping, delivery, and international shipping terms for all customers.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends, public holidays, or official company off days.

During peak seasons, sales promotions, or high order volumes, processing times may be slightly delayed. We will proceed with your order as quickly as possible and update tracking information once available.

Shipping & Delivery Timeframes

All delivery times are estimated and not guaranteed. Delivery speed depends on your destination country, region, shipping method, and carrier schedule.

• Domestic US Orders: 3–7 business days after processing
• International Orders: 7–21 business days after processing

Shipping Fees

Shipping costs are calculated automatically at checkout based on item weight, dimensions, and delivery destination. We occasionally offer free shipping promotions according to ongoing campaign rules.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link. You may monitor your delivery status online at any time. Tracking updates may take 24–48 hours to refresh after shipment.

International Shipping & Customs

We ship internationally to most countries worldwide. All international shipments may be subject to customs duties, import taxes, clearance fees, or local processing charges imposed by your destination country.

These fees are the customer’s responsibility. We do not cover or reimburse any customs, tax, or brokerage fees for international orders. Customs clearance procedures may also cause delivery delays beyond our control.

Shipping Delays & Lost Packages

Agent Celestial is not liable for shipping delays caused by carrier issues, weather conditions, public emergencies, customs clearance, incorrect customer address information, or other circumstances beyond our control.

If your package is confirmed lost or severely delayed by the shipping carrier, we will assist you with investigation, replacement, or refund solutions according to our order and return policies.

Incorrect Shipping Address

Customers are fully responsible for entering accurate shipping information during checkout. We are not responsible for undelivered, returned, or lost packages due to incorrect or incomplete addresses provided by the customer. Address changes after shipment cannot be guaranteed.

Shipping Risk Transfer

Once goods are handed over to the shipping carrier, all risks of loss, damage, or delay transfer to the customer. Our responsibility only covers order processing and successful handoff to the logistics provider.