At Agent Celestial, we prioritize customer satisfaction and stand behind the quality of our home goods and electronic products. We offer a straightforward, customer‑friendly return and refund policy for all eligible purchases.

30‑Day Return Policy

We provide a 30‑day return window for all customers. You have 30 calendar days from the date you receive your order to submit a return request.

To qualify for a return:

• Items must be unused, unopened, and in original condition with all original tags, labels, and factory packaging intact.
• Products must show no signs of wear, damage, or personal use.
• You must provide valid proof of purchase, including an order confirmation, receipt, or transaction record.

How to Start a Return

To initiate a return, please contact our customer support team at: support@drycreek.store

Our team will review your request and provide you with official return authorization details.

Official Return Shipping Address:

1047 Sweetbriar Rd, Orlando, FL 32806, United States

Important Notice: We only accept returns that have been formally requested and authorized by our support team. Any items sent to our return address without prior approval will be rejected and cannot be processed for refund or exchange.

Damaged, Defective & Incorrect Items

Please thoroughly inspect your order immediately upon delivery. If you receive a defective, damaged, faulty product, or an incorrect item, contact us right away at support@drycreek.store. We will investigate the issue and resolve it with a replacement, refund, or other appropriate solution in a timely manner.

Non‑Returnable & Final Sale Items

The following items are ineligible for returns, refunds, or exchanges due to product characteristics and safety regulations:

• Perishable goods, including food, flowers, and live plants
• Customized, personalized, or special‑order products
• Personal care and hygiene products
• Hazardous materials, flammable liquids, and compressed gases
• All final sale and clearance items
• Gift cards and store credits

If you are unsure whether your item qualifies for a return, feel free to contact our support team for confirmation before submitting a request.

Exchanges

To receive a new or replacement item quickly, we recommend completing a standard return process for your original product. Once your return request is approved and processed, you may place a new separate order for your desired item. This method ensures the fastest and most accurate fulfillment for your new purchase.

European Union 14‑Day Cooling‑Off Period

For all orders delivered to European Union countries, customers are entitled to a 14‑day cooling‑off period. You may cancel or return your order within 14 days of receipt for any reason, with no justification required.

EU return eligibility rules remain consistent with our standard policy: items must be unused, unmarked, in original packaging with all tags attached, and accompanied by valid proof of purchase.

Refund Processing

Once we receive and inspect your returned item, we will notify you promptly of the approval or rejection of your refund request.

If approved: Your refund will be automatically processed to your original payment method within 10 business days. Please note that bank and credit card processors may require additional time to post funds to your account, which is beyond our processing control.

If you have not received your refund within 15 business days after our official approval, please reach out to our support team at support@drycreek.store for further assistance.